Ticket #38734

CrystalDiskInfo does not open

Open Date: 2018-11-08 06:55 Last Update: 2018-11-08 07:13

Reporter:
(Anonymous)
Owner:
Status:
Open [Owner assigned]
Component:
(None)
MileStone:
(None)
Priority:
5 - Medium
Severity:
5 - Medium
Resolution:
None

Details

When I open CrystalDiskInfo, I get the UAC request, which I accept, but then the program never shows. When I check the task manager there is the DiskInfo64.exe (or DiskInfo32.exe) process frozen.

Debug file:

00000000 CreateMutex 00005093 AfxOleInit() 00006578 AfxOleGetMessageFilter()->SetMessagePendingDelay 00007890 AfxOleGetMessageFilter()->EnableNotRespondingDialog(FALSE) 00009468 AfxOleGetMessageFilter()->EnableBusyDialog(FALSE) 00010078 CDialogCx::CDialogCx 00010921 CMainDialog::CMainDialog 00011390 CDiskInfoDlg::CDiskInfoDlg 00011578 CDiskInfoDlg::CDiskInfoDlg 00011765 dlg.DoModal() 00012015 InitAta 00022312 CAtaSmart::Init WMI on - Start 00023984 CoInitializeSecurity() 00025125 CoCreateInstance() 00025609 ConnectServer() 00026078 CoSetProxyBlanket() 00026531 OK:WMI Init 00027812 OK:Win32_IDEController 00028390 OK:Win32_SCSIController 00028812 --ControllerMap--

- Controlador de Espaços de Armazenamento da Microsoft SCSI + Intel(R) C220 series chipset SATA AHCI Controller SCSI
- WDC WD1002FAEX-00Y9A0 - SanDisk SDSSDX120GG25 - WDC WD10EARS-00MVWB0 - Samsung SSD 850 EVO 500GB
- Asmedia 106x SATA Controller SCSI - WinCDEmu Virtual Bus SCSI

00038593 OK:Win32_USBController 00039890 WakeUp(0) 00040687 WakeUp(1) 00041187 WakeUp(2) 00041531 WakeUp(3) 00041734 DoIdentifyDeviceCsmi 00041890 GetSmartAttributeCsmi 00042062 FillSmartData 00042218 GetSmartAttributeCsmi 00042640 FillSmartData 00042796 GetSmartThresholdCsmi 00042953 FillSmartThreshold 00043125 DoIdentifyDeviceCsmi 00043296 GetSmartAttributeCsmi 00043468 FillSmartData 00043609 GetSmartAttributeCsmi 00043781 FillSmartData 00043937 GetSmartThresholdCsmi 00044093 FillSmartThreshold 00044234 DoIdentifyDeviceCsmi

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Ticket History (2/2 Histories)

2018-11-08 06:55 Updated by: None
  • New Ticket "CrystalDiskInfo does not open" created
2018-11-08 07:13 Updated by: None
Comment

The ticket can be closed/deleted, it seems that the issue was related to the currently installed Asmedia SATA Controller Driver, I reinstalled the one from th emotherboard CD and it solved it.

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