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Project Description

OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.

System Requirements

System requirement is not defined
Information regarding Project Releases and Project Resources. Note that the information here is a quote from Freecode.com page, and the downloads themselves may not be hosted on OSDN.

2004-10-18 16:02
1.3.2

This release fixes a major bug concerning
Content-Transfer-Encoding: 7bit and German umlaut.
German spelling mistakes in agent notifications
were fixed. An uninitialized value in a string in
Kernel/System/Ticket/Article.pm was fixed. Wrong
label attachments in the DB backend, wrong
customer notifications, a bug in HTTPS link
quoting, and some other small bugs were fixed.
Tags: Major bugfixes

2004-09-26 22:48
1.3.1

This release includes some new admin Web interfaces, a statistics framework, a ticket bulk feature, an improved customer panel, new Radios authentication modules, a global timezone feature, a .dtl block and include feature, and an encrypted database password option in Kernel/Config.pm.
Tags: Major feature enhancements

2004-09-09 09:15
1.3.0 beta4

This release included a multi customer_id document, fixed a "call customer via phone"
bug, added support for sub dtl blocks, and provided a new delete option for POP3. The generic agent Web interface was improved and a few other bugs were fixed.
Tags: Major bugfixes

2004-08-25 13:21
1.3.0 beta3

This release features a new stats framework, a Web
interface for GenericAgent, a Web interface for the
PostMaster filter, a ticket bulk feature, improved customer
panel, new Radios authentication modules, a global timezone
feature, a .dtl block and include feature, and an encrypted
database password option in Kernel/Config.pm.
Tags: Major feature enhancements

2004-07-13 17:38
1.2.4

An RPM package for SUSE 9.1 was added. A bug where
queue_auto_response references in
scripts/database/initial_insert.sql did not exist
was fixed. A Hungarian translation was added. A
performance problem in Kernel::Language was fixed.
Missing priority options in SearchTicket() were
added.
Tags: Minor bugfixes

Project Resources

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