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Project Description

RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.

System Requirements

System requirement is not defined
Information regarding Project Releases and Project Resources. Note that the information here is a quote from Freecode.com page, and the downloads themselves may not be hosted on OSDN.

2006-09-11 18:44
3.6.1

This release includes numerous small cleanups and improvements. It fixes the dreaded "infinite relogin" bug.
Tags: Release, Minor bugfixes

2006-06-18 17:23
3.6.0

The full changelog contains over 500 "interesting" changes and over 1000 commits. The RT UI has been redone in XHTML and CSS. Users have the ability to customize their RT home page and set their default search preferences. Basic reporting and charting, reminders on tickets, the ability to make custom fields link to and include content from other systems, and bulk updating of custom fields have been added.
Tags: Release, Major feature enhancements

2004-05-14 06:03
3.0.10

Assorted changes were made.
Tags: Release, Major feature enhancements

2003-06-24 13:27
3.0.3

This version includes dozens of enhancements and corrections to RT 3.0.2, which has been available since late May. Highlights include significantly enhanced support for non-ASCII character sets, much more robust handling of bogus input data, and massive performance improvements for some configurations.
Tags: Release, Major bugfixes

2003-04-16 16:30
3.0.1

A number of issues have been corrected (primarily several UTF-8 related issues and an issue that could cause corruption of binary attachments).
Tags: Release, Minor bugfixes

Project Resources

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