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Project Description

RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.

System Requirements

System requirement is not defined
Information regarding Project Releases and Project Resources. Note that the information here is a quote from Freecode.com page, and the downloads themselves may not be hosted on OSDN.

2002-03-18 22:37
2.0.12

A number of small bugfixes and improvements, as well as one "big" new feature. Highlights include support for "Cc" and "Bcc" on ticket update, a fix for not always properly forwarding message content when sending notifications on certain MIME messages, a fix for denying certain actions that the user actually had rights for, and automatic installation of default recommended Scrips.
Tags: Release, Major feature enhancements

2002-01-09 02:31
2.0.11

This is a minor update which corrects a bug in 2.0.10 that affected a single site (related to overzealous merging). This release is functionally identical to 2.0.11-pre1, so there is no need to upgrade if you're running 2.0.11-pre1.
Tags: Release, Minor bugfixes

2001-11-16 01:15
2.0.9

This release has all sorts of enhancements and improvements. It is better, faster, and cheaper.
Tags: Release, Major feature enhancements

2001-11-05 02:05
2.0.8_01

This release fixes a bug which let local users without RT accounts modify administrative options. If you are running an earlier version, you really want to upgrade.
Tags: Release, Major security fixes

2001-10-04 12:36
2.0.8

This release has some oft-requested new features, like "force change owner" from the Bulk Update page, and "set everything" from the ticket create page. It also contains important bug fixes, like a fix to the anti-mail-looping code, and the addition of a NO-CACHE pragma for the Web UI.
Tags: Release, Major bugfixes

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